Custom email From addresses

Calibrae enables you to customize the From address on emails it sends to users in your training portal. In other words, when learners receive their enrolment notifications, password resets, workshop reminders or other emails - rather than coming from the default Calibrae platform email address, they can come from an address of your choosing. This is useful when you want to preserve your brand identity through the email interactions you have with your users.

Other email customizations?
In addition to customizing the From address on outgoing emails, you can also customize other aspects of the emails sent by the platform. For example, you can completely customize the course enrolment emails and other notifications. Through your platform site settings, you can also customise the email address to which notifictions like course sales, or learner's posting questions. See the related documentation to learn how!

How do I customize the From address?

1. Select an email address that you wish to use for your From address - for example, training@example.com.

2. Contact Calibrae customer support, and let us know your preferred address - you can create a support ticket via the Report a problem link at the bottom of each page.

3. We will trigger a confirmation email sent to the chosen email address. Clicking the link will confirm to our email sending service you are happy for Calibrae to send emails on behalf of the given address.

4. Once verified, we'll update your training portal for you so that all future emails will come from your verified address!

5. Optional but highly recommended: To improve the deliverability of your emails, Calibrae can provide you with a domain record set that you can deploy to your DNS. These records further verify your domain to our email sending service, and enable outgoing emails to be signed with DKIM / SPF & DMARC settings.

DNS Records?

The DNS records we recommend you deploy will not impact how your users access your site; they do not affect in any way how your website is hosted. They exist purely for the purpose of domain verification.

The DNS record set issued to you will typically require the person who manages your DNS to deploy a CNAME record of the following example format:

Record Name: [example]._domainkey.example.com

Type: CNAME

Value: qthjrs7gometc.dkim.amazonses.com

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DMARC

Domain-based Message Authentication, Reporting and Conformance (DMARC) is an email authentication protocol that uses Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) to detect email spoofing. In order to comply with DMARC, messages must be authenticated through either SPF or DKIM, or both.

To configure DMARC, deploy a TXT record to the domain associated that your emails are declared to come from - your custom from address domain.

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Record Name: _dmarc.example.com

Type: TXT

Value: v=DMARC1;p=quarantine;pct=25;rua=mailto:admin@somewhere.com

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Be sure to update admin@somewhere.com to the email address you wish to receive delivery reports.

This example DMARC policy tells email providers to do the following:

• Apply the DMARC policy to 25% of messages, of which any of these that fail authentication, send them to the Spam folder (you can also do nothing by using p=none, or reject the messages outright by using p=reject).
• pct is an optional DMARC tag that takes a plain-text integer between 0 and 100, inclusive (if this tag isn't used, all messages are subject to the DMARC policy).
• Send reports about all emails that failed authentication in a digest (that is, a report that aggregates the data for a certain time period, rather than sending individual reports for each event). Email providers typically send these aggregated reports once per day, although these policies differ from provider to provider.

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SPF

You will also want to configure your SPF (Sender policy framework) records to declare that the email relay used by Calibrae has permissions to send emails on behalf of your domain. Since Calibrae uses Amazon SES to send emails, the domain to include in your SPF DNS record is: amazonses.com. Note that if you use multiple services to send emails on your behalf, you may need to include multiple domains in your DNS record. See you DNS provider documentation for more information.

The following record illustrates how to configure an SPF record for example.com that permits emails to be sent on behalf of your domain.

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Record Name: example.com

Type: TXT

Value: spf1 include:amazonses.com ~all

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